Care Services for People with HIV and Their Families

If you have HIV, are at risk, or want to support someone with HIV, medical care and other support services are available. We are here to help you stay as healthy and independent as possible.

Get Support

Call us at 925-608-5384 to find out more about care and prevention for HIV in Contra Costa County.

• You'll speak to the medical social worker of the day, who is available to connect you to the services you need.
• Hours: 8:30 a.m. to 4:30p.m., Monday - Friday

If you do not have private insurance, you can also call Contra Costa Health's advice nurse line at 1-877-661-6230.

• Choose option 1 for free health advice
• Hours: 24 hours a day, 7 days a week, including holidays

If you do not have health coverage: call 925-608-5384 to learn about coverage options.

Medical Case Management

You might be eligible for a case management program designed for people living with HIV. Medi-Cal and non-Medi-Cal members are welcome to inquire; income and other eligibility guidelines apply.

Our caring and experienced team is made up of medical social workers and public health nurses.

• Medical social workers connect people to the resources they need to get care, remain healthy, and stay independent. They work closely with your providers to help you follow your treatment plan.
• Depending on your medical needs, a public health nurse will work together with a medical social worker to help you meet your care and social needs.

Their goal is to promote independence and strengthen self-sufficiency.

Our case management team can assist you with the following services:

• AIDS Drug Assistance Program (ADAP) Enrollment
• Health Education/Risk Reduction
• HIV Surveillance
• Insurance Navigation Support
• Linkage to Positive Health Clinic
• Monitoring Health Outcome
• OA-Health Insurance Premium Payment (OA-HIPP) Enrollment
• Outreach Services
• Partner Services
• Rapid ART for newly diagnosed or out-of-care clients
• Psychosocial Support
• Referral to Medical and Support Services
• Supportive Counseling to Promote Optimal Health Outcome

Public health nurses and medical social workers serve in clinics at several locations

• Concord Health Center
• Contra Costa Regional Medical Center
• Antioch Health Center
• Pittsburg Health Center
• West County Health Center

To see if you're eligible for case management or if it's right for you or someone you love, call us at 925-608-5384.

HIV/STI Program Medical Case Management Grievance Procedure

Grievance Procedure

This procedure was developed to provide guidelines for the systematic receipt, evaluation, resolution, and response to client, staff, or provider grievances.

 Definition

A grievance is defined by the HIV/AIDS and STI Program as a client complaint or expression of dissatisfaction regarding service delivery. It could include a complaint or concern related to client conduct from a staff member of the HIV/STI Program or subcontracted agency.

Procedures

A client, staff member, or service provider can express dissatisfaction verbally or in writing. An HIV/STI Program staff member will attempt to resolve the situation with the client, staff, or service provider.

If this is not possible, then the staff that receives the complaint shall notify the Quality Assurance (QA) Coordinator, who will document the complaint in the Grievance Log. The Grievance Log shall include the following information:

1. Client ID#
2. Nature of complaint
3. Identification of people involved
4. Date complaint was received and by whom
5. Summary of follow-up activities
6. Date grievance referred to QA Committee, if necessary
7. Date of resolution

The Quality Assurance Coordinator is the Client Services Manager. In lieu of the Client Services Manager, this will be any HIV/STI Program Manager.

The Quality Assurance Committee is comprised of the Client Services Manager, any other HIV/STI Program Manager, and the Chief of Communicable Disease.  Participants cannot be people identified in the complaint.

The Quality Assurance Coordinator will be responsible for collecting relevant information, taking action to resolve the grievance, and documenting all progress and resolution. The Quality Assurance Coordinator will present the situation to the Ryan White and HOPWA Program Manager. In lieu of the Ryan White and HOPWA Program Manager, the Chief of Communicable Disease. 

Thirty days after expressing a grievance, the complainant will receive all grievance facts and decisions in writing. The Grievance Log, along with the outcome or decision, will be made available to the client and any applicable service providers. 

This procedure will be provided to each client for their review upon intake or initial evaluation. Agreement to these terms and conditions is required prior to a client receiving services from the HIV/STI Program or any of the Program’s subcontracted services.  

Services Available

Most of these services are available once you're in a case management program. You might be eligible for the AIDS Drug Assistance Program (ADAP) to help pay for HIV medication even if you're not eligible for Medi-Cal or Covered CA.