CCHP Member Services

Get What You Need Online – Without Waiting on Hold

Use MyChart for fast, easy access to important services–no phone call needed:

• Choose or change your Primary Care Provider (PCP) instantly 
• Request a new CCHP ID card with just a few clicks
• Send secure messages to your care team
• View upcoming appointments, referrals, and test results
• Update your contact information and communication preferences
• File a grievance or appeal (separate from MyChart)

Log in or sign up for MyChart

If You're Unable to Use MyChart or Prefer Other Options

If you're unable to use MyChart, or prefer to handle things offline, you may still request assistance with most services by contacting us through the following methods:

• Call 1-877-661-6230 (TTY 711) – Monday - Friday 8 a.m. to 5 p.m.
• Complete the PCP Change Request Form
• Request a New ID Card Form

Your Privacy and Financial Responsibility

CCHP protects all confidential information—including your medical, personal, and financial data—in accordance with HIPAA and all applicable laws. Confidential information will never be shared without proper authorization. For more details, please visit our Medical Privacy page.

As a member, you are also responsible for understanding your health plan benefits and any associated costs. Member Services is here to help if you have questions about your coverage or financial obligations.