Member Services - Behavioral Health

Contra Costa Behavioral Health Services is here to assure you get access to the care you need and quickly answer any questions you have including:

• How to access mental health or substance use disorder services
• How to find or change your provider
• How to file an appeal or a complaint about your mental health or substance use disorder services
• How to learn more about the services Behavioral Health offers
  

Services

Member Informing Materials

Informing materials are available in English and Spanish in the section below. To request a printed copy of these materials for free, or in other formats, such as Braille or audio, contact the number listed below. Requests will be processed within five (5) business days. 

• If you are a Member, contact the Access Line at 1-888-678-7277.
• If you are a Provider, contact Provider Services at (925) 608-6790.

Member Handbook

View the Notice of Significant Change

• English
  
  • Member Handbook - Regular Print 12pt font
  • Member Handbook - Large Print 20pt font
    
    
• Spanish
  
  • Manual del Miembro - Fuente de impresión regular de 12 puntos
  • Manual del Miembro - Fuente de letra grande de 20 pt

Informing Materials Booklet

The following forms are available in the booklet:

• Grievance Form
• Appeal or Expedited Appeal Form
• Request for Change of Provider Form
• Suggestion Form

It also has information on Grievance, Standard and Expedited Appeal, State Fair Hearing, Advance Directive and Continuity of Care.

English

• Informing Materials Booklet - Regular Print 12pt font
• Informing Materials Booklet - Large Print 20pt font

Spanish

• Folleto de Materiales Informativos - Fuente de impresion regular de 12 puntos
• Folleto de Materiales Informativos - Fuente de letra grande de 20 pt