Member Services - Behavioral Health

Contra Costa Behavioral Health Services is here to assure you get access to the care you need and quickly answer any questions you have including:

• How to access mental health or substance use disorder services
• How to find or change your provider
• How to file an appeal or a complaint about your mental health or substance use disorder services
• How to learn more about the services Behavioral Health offers
  

Services

Member Materials

To request a printed copy of these materials for free, or in other formats, such as Braille or audio, contact the number listed below. Requests will be processed within five (5) business days. 

• If you are a Member, contact the Access Line at 1-888-678-7277.
• If you are a Provider, contact Provider Services at (925) 608-6790.

Contra Costa Behavioral Health Member Handbook
(Specialty Mental Health Services and Drug Medi-Cal Organized Delivery System)

• English
  Notice: The Member Handbook has changed effective January 1, 2025.
  
  • Member Handbook - Regular Print 12pt font
  • Member Handbook - Large Print 20pt font
    
    
• Spanish
  El Manual del Miembro ha cambiado a partir del 1 de enero de 2025.
  • Manual del Miembro - Fuente de impresión regular de 12 puntos
  • Manual del Miembro - Fuente de letra grande de 20 pt